Privacy notice

Miinty, powered by Criby LLC, 200 Carolina Ave, Unit 2310, Fort Myers Beach, FL 33931, United States, operates this website.

For new inquiries and privacy questions, email hello@miinty.com or call or text (480) 420-3333. If you are a Miinty client, you can also write to help@miinty.com, our client support address.

Vercel hosts and delivers this website. Serving and protecting it involves technical request information, which may include your IP address, requested URL, request time, browser information, response status and approximate location derived from your IP address. This information supports delivery, troubleshooting and security, including detecting abusive traffic.

Vercel describes its processing in its privacy notice. Hosting and security logs are distinct from information you choose to send us in an inquiry.

This website has its own simple visit counter. It uses no third-party analytics or advertising trackers, and it sets no cookie. Your browser keeps a random visit number for the current tab only, in session storage, which is cleared when you close the tab.

When you open the home page, the Studio, pricing or the contact page, follow a link to one of them or to book a call, or open a room or topic in the Studio, your browser sends us a short record: the page, the page on this site you came from, what was opened and the visit number. We store these records with Supabase, our database provider, to learn which pages lead people to get in touch. We do not store your IP address with them, and nothing is recorded inside the client portal or our staff tools.

The visit number does not identify you by itself. If you send the project inquiry form in the same visit, the number is saved with your inquiry, which links that visit's pages to it. If you follow one of these links from a page we made for you alone, such as a report we sent you, the record includes that page's address, which is unique to you, so that record can be linked to you.

If you choose an email link, your email application opens; you decide whether to send a message. We receive your email address and whatever you include, such as your name, company, project details or attachments. Your email provider and our email service process that correspondence.

We use it to read and respond to your inquiry, discuss potential work and keep relevant correspondence. Contacting us is not consent to a marketing subscription or automated text messages. Do not send passwords, payment-card details, government identification or sensitive personal information.

The project inquiry form asks for your name, company or project, email address and a written brief, and which kind of help and shape of work you have in mind. Your phone number, current website, timing and working range are optional. The form also sends a random request number and the visit number described above.

When you send it, your answers are emailed to our team through our email-delivery provider, Resend or Mailafiniti, whichever the website is set to use. They are also saved with Supabase, together with the visit number, so we can respond and see which pages led to the inquiry. To limit repeated sends, your IP address and email address are checked briefly in a scrambled form; your IP address is not saved with the inquiry.

Sending the form is not consent to marketing or automated text messages. You can also email hello@miinty.com instead.

When you start a website order, you type your name and email address to accept the order terms, and you pay the deposit on Stripe's checkout page. We record what you chose, your name and email, the time, your IP address and browser, and the version of the terms you accepted, with Supabase.

Stripe receives and processes your card details. Miinty never sees or stores your full card number; Stripe tells us whether a payment succeeded. At checkout, your card is saved with Stripe so that, as the order terms set out, the remaining balance and the first month of your plan are charged to it on the day your website launches, and the monthly plan each month after that. If a charge to the saved card does not go through, Stripe emails you an invoice instead. Stripe describes its processing in its privacy policy.

Clients sign in to the Miinty client portal with a password they set from their invitation; a sign-in cookie keeps them signed in, and passwords are stored only in a one-way scrambled form. In the portal you can answer the getting-started questions, send requests and messages to our team, and add your logo and photos.

What you enter and the files you upload are stored with Supabase, in storage that is private to Miinty: an uploaded file is never a public link. Miinty staff use them to build and look after your website.

If we send you a report about your business, its page records, without cookies, how long the report was read, how far it was read and which of its buttons were tapped, such as a phone number or a booking time. We use this so the person who sent the report can follow up at a useful moment. Nothing is recorded when a Miinty employee opens the report, or for automated link previews.

When you book a call from a report we sent you or from a Miinty booking page, the name, email address and time zone you enter, the time you pick and, on a booking page, your business name are sent to our scheduling provider, TidyCal, to create the appointment. We keep a record of the booking with Supabase, matched by your email address, so the right person is ready for the call.

Miinty's sales representatives place calls from our own system, using a browser phone or the Miinty Dialer Chrome extension, and take calls on their Miinty numbers. Calls are carried by our telephone provider, Telnyx.

To keep an accurate record of each conversation, we make a written call note. On a call our representative places, the representative's own microphone is recorded during the call and sent once to our system, where Google's Gemini service turns it into a text note, a next step and a quality score used to coach our team. On a call to a representative's number, Telnyx transcribes the representative's side as text. We capture only our representative's side, not the voice of the person we are speaking with, and we do not keep the audio: only the written note is kept, with the business's record.

Miinty staff use these notes to follow up and to train our team. They are not sold or used for advertising.

The Miinty Dialer is a Chrome extension used only by Miinty's own sales team. It keeps the representative's phone login (username, password and caller ID), a local call history, small preferences and, once connected, a key that links it to our call-notes service. These stay in the browser's extension storage on the representative's own device.

It sends call audio to Telnyx to carry calls, looks up and logs calls in our customer records system (Heffl), and, when call notes are connected, sends the representative's own side of an answered outbound call once to miinty.com, as described above. It reads phone numbers on web pages only to make them clickable; it does not collect or send page content or browsing history, and it does not sell data.

Miinty personnel and the providers named in this notice (hosting, database and file storage, email delivery, payments, scheduling and telephone) may process the relevant information to deliver these services. Information may also need to be disclosed where required by applicable law or to address a security incident. This notice does not authorize unrelated uses of your information.

How long information is needed depends on the purpose: responding to an inquiry, continuing a project discussion, delivering and billing a client's work, maintaining necessary business records or meeting applicable legal obligations. Provider log and email retention also depends on the service and its settings. We do not promise a single deletion deadline for all records.

No website or email system can guarantee absolute security. Please limit what you send to information needed to discuss your project. Contact us if you believe information has been sent or disclosed in error.

Email hello@miinty.com to ask about information you have provided, request access, correction or deletion, or raise a privacy concern. We may need to verify that a request relates to you. We will consider the request under applicable law, including any requirements to retain particular records. Your rights depend on the law that applies to your circumstances.

We will update this page and its date when the website's information-handling practices change. Where applicable law requires additional notice or consent, a change to this page alone does not replace it.